No, we have a pay-for-play model and do not require players to purchase a membership.
Clinics are a 4:1 player to instructor ratio. Clinics focus on improving skills using drills which emphasize repetition and building muscle memory. Clinics are typically 2/3 drills followed by 1/3 pro-guided play with the goal of implementing learnings from the drill portion into game play.
Play with Pro (PWP) consists of 3 players with a pro playing in as the fourth. PWP is all game-play and the pro partners with each player on the court. Instruction is given throughout the session with a focus on shot selection, positioning and strategy.
Private lessons are 1:1 with a pro and are the right choice for players who want personalized attention with a focus on skills of their choosing.
Pro-guided open play is an organized round robin, run by a pro. Each person gets equitable playing time and a variety of matches. The pro also observes games and provides tips and instruction during and between rounds.
FOR COURT RENTALS, PRIVATE LESSONS, & DROP-IN PROGRAMS
There is a 24 hour cancellation policy. For cancellations prior to the 24 hour mark, a credit will be issued to your Court Reserve balance.
In the event that Pickleball Palace cancels due to weather or low registration, a credit will be issued to your Court Reserve balance. Be sure to opt into Court Reserve notifications (email and/or text) to be alerted of a cancellation.
FOR SESSIONS
Instruction and leagues that are part of a “session” have specific absence and make-up policies and procedures.
MAKE-UP POLICY FOR SESSIONS
One make-up will be accommodated during a session FOR INSTRUCTIONAL PROGRAMS ONLY if you provide notice of an absence at least 72 hours prior to your absence. A no-show to a make-up will be considered a used make-up. Unused make-ups cannot be carried over to another session. Make-ups are non-transferable. There are no make-ups for missed league. In the event of inclement weather, or an issue with the courts, we reserve the right to move the program indoors, or reschedule at a mutually convenient time.
REFUND POLICY
Refunds cannot be issued for sessions that are held. If you have an injury that forces you to discontinue your program, we will hold the credit until you can resume, or if a doctor’s note is provided we can refund you for the remaining sessions.
Court Reserve is live for program registrations and court rentals.
DROP-IN/COURT RENTAL CANCELLATION POLICY
Cancellations and “no shows” for drop-ins/court rentals within the 48 hour period prior to the scheduled start time will be responsible for payment.
MAKE-UP POLICY FOR SESSIONS
One make-up will be accommodated during a session FOR INSTRUCTIONAL PROGRAMS ONLY if you provide notice of an absence at least 72 hours prior to your absence. A no-show to a make-up will be considered a used make-up. Unused make-ups cannot be carried over to another session. Make-ups are non-transferable. There are no make-ups for missed league. In the event of inclement weather, or an issue with the courts, we reserve the right to move the program indoors, or reschedule at a mutually convenient time.
REFUND POLICY
Refunds cannot be issued for sessions that are held. If you have an injury that forces you to discontinue your program, we will hold the credit until you can resume, or if a doctor’s note is provided we can refund you for the remaining sessions.
